My recent visit has been very disappointing.
At first, all of our party hasn't arrived yet, it was just half of us. For unknown reasons, they wouldn't seat us unless the majority of us were there so, we had to wait at the front till everyone came. Seems like some minor arbitrary policy they had so we were happy to wait, still pointless.
Our server was attentive in the beginning until we ordered everything then that's when the service went down hill. She pretty much disappeared on us. She maybe checked up on us once and after that we probably didn't see her for another half an hour or longer, we ended up staying there close to 3 hours. I'm assuming because they force gratuity on us, we had more than 6 people, that she probably stopped carring knowing it was guranteed she would get tipped. We had to ask other waitresses that frequently passed by us for our own. How am I seeing other waitresses more frequently than the one that was serving us? In the end it took us a while to even get our bill.
It was the little things that kept adding on which lead to a disappointing experience. Overall, maybe I and my group will give it another chance in the future. Hopefully they'll actually do their job all the way through next time.