The customer service here is five stars - everyone is super nice, accomodating, sweet, etc. However, the food is disappointing.
I've enjoyed trying different kinds of barbecue since moving to Charlotte from the midwest three years ago. I heard that Bill Spoon's was THE place to go, so after a trial run (whoops - they aren't open for dinner!) I finally made it there for lunch today.
Unfortunately, I was very disappointed. The hush puppies were good and the mustard/vinegar coleslaw was tasty. But the barbecue itself lacked flavor, and - most offputting - was chopped beyond recognition. Texture here was the problem - the brunswick stew, pork barbecue and coleslaw all had the same thick, baby-food consistency. I like my pulled pork tender, but this was taken way too far.