The food quality was excellent as usual. I like Genghis SO much better than YC's because of the freshness of the meat. At YC's it's always frozen. While it's kind of gross to see raw meat out, it is always kept cold and is much better than the frozen meats at YCs.
This restaurant hasn't been in this location very long. It used to be a My Big Fat Greek Restaurant. I am glad to see that there is a Genghis Grill close to my location. However in this new location, it seems that they need to improve on some things. The atmosphere wasn't great nor did it do anything great for the experience. They have several flat screen tv's and the music was quite loud. It was almost too loud for a restaurant atmosphere.
There was a considerable wait for the server to come with our beverages and then consistently over the course of our meal, our server was rarely seen and quite slow.
After we received our beverages but before we went through the line, we saw a large roach crawling on the floor next to our table. My husband told another server who took care of the problem and then told the manager. It took a little while for me to get my appetite back but once I did we proceeded quickly through the line.
The line, again had great food albeit a bit messy and the handles on the spoons for serving the food were sticky.
After our meal, it took a very long time to get the check. We first requested it from the manager and then from another server than our own and then finally from the manager again. It was almost 15 minutes before we received it.
While the food was good, I was disappointed with the service and atmosphere. I really like Genghis and want it to be good. The location at Tempe Marketplace is better for cleanliness and service.