I'm writing to share an unpleasant experience with ACE store in Cornelius, NC. Having recently relocated to the area I immediately sought out independent businesses to do my shopping. In my experience I like to support local and generally find that I receive a higher level of customer service even though I may pay a little more than the big box stores. I purchased a fountain/water feature and they agreed to deliver it to my home. I was unaware at the time that delivery ended at my driveway! They informed me that company policy prohibited them from moving it any closer to the home. Important to note that my patio, where the fountain was going, was only 10' from where they dropped it. Yes 10' yet they refused to move it any further. When I went back to the store the manager assured me that he would have his moving guys call me the next day and come back out to move it the additional 10'. Not only did I not get a call from the movers but received a call from an ACE employee informing me that they would not move it any further and if I wanted to have it moved they could give me the name of a company that moves fountains!! This is truly a poor reflection on the ACE brand when a store manager blatantly lies to a customer about his intentions.
Barry R
Cornelius, NC