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  • Nice people, mediocre place The main pool was empty for repairs/resurfacing. The people at the front desk told me I should have gotten a call or a letter. I didn't. The lazy river and hot tub adjacent to it was and that was acceptable. We stayed in the 2 bedroom penthouse. The sound from the AC was so loud, we asked to be moved. We were told we could move out the next day by noon, and into a different until after 4 PM. Really? I asked if we could stay the one night and have the rest of our credits refunded and we were told it was up to corporate to take care of that. The funny thing is the people who always try to sell you time shares told me they WERE a corporate site. The maintenance guys came up to the unit and told us, yep, that's the sound the AC makes in all the top floor units and no, they couldn't do anything about it. The microwave was broken, the turntable inside didn't turn. The patio doors were difficult to open and close. All of the door hinges squeaked. There was an awesome moaning sound from the pipes every time we flushed the toilet. The grill on the patio was nice. The room and the resort were clean. The beds were comfortable. The people were nice, but nothing got resolved. Kyle, the lifeguard who worked at the lazy river was outstanding. A thunderstorm rolled through on an evening we were having some guests over. He stopped us from coming in the pool area for our own safety, but the minute it was clear he called us on his personal cell phone. He was awesome. Tina and Jason at the front desk were friendly and did what they could. Overall, I'd stay there again, but I'd pick a better room and make sure all the amenities were in working order. Given a choice, I'd be inclined to try somewhere else.
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