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| - My 1st engagement ring wasn't fancy..I will be the first to admit that. It was not a flawless diamond...it probably didn't even have 1 flawless diamond in it. But, it was a special memory for me. This was not something that anyone at Gold Caster's Jewelry respected.
8/31/12
Throughout a period of time, I had noticed that the center(head) was loose, & I had two stones missing on the side(s). My ring is mirco-pave, so I know that it is possible to knock out stones..like with any ring.
I looked for a jeweler close to my home, & this place popped up.
I wish I would have just gone to the place in the Galleria, (who fixed it faster, cheaper & the work LASTED)
You wouldn't guess that this place has anything to do with jewelry, the front windows are full of junk..the inside is the same. Full of stuff that isn't jewelery related.
There is a ramp that leads to the entrance. A door that is LOCKED during business hours to the outside, you have to be let in by a staff member.
The older woman who dealt with me was rude. She looked at my ring, & informed me that the "boys" didn't like working on "this type" of ring..Almost like she was disgusted that my ring was even in her presence.
What is that suppose to mean?
This "type" of ring?
Are "the boys" in jewelery business or not?
She took it over to Michael, who from across the store, loudly laughed that the 2 diamonds missing on the sides, were in the exact same spot, oppositely. (I guess it's funny that my ring is in this shape) Since he felt the need to do this in front of a full store.
I don't get a personal consultation? Lovely. Trying to keep my annoyance under wraps, I joked, "I have good aim! How do you think I got pregnant?" (6mos) ..ENTIRE STORE LAUGHS. So, him "not knowing" I was pregnant, is far from true..Maybe he just thought I was fat ...?
The rude woman created a ticket, & wrote to "tighten head" & to "replace 2 stones on SIDES" ...I paid in full for the repairs that day.
9/11
I was called to pick up my ring.
I checked to see if the stones on the SIDE were replaced--CHECK.
The center (head) was secure & didn't wobble --AWESOME.
I signed the envelope that the work *ASSIGNED* had been done.
I walked out the door, & stopped on the RAMP.
In the sun, I could see that a diamond was MISSING OUT OF THE CENTER. I immediately knock on the door & get let back in. I explain to the woman that a stone is missing out of my ring...One that was not missing EVER before.
Michael told me that he wasn't responsible. It was "someone Else's work, he didn't make the ring",
Thanks, I am aware of that.
If that is your excuse, maybe you should only work on jewelery that you personally make. If this type of work something you can't handle..
He told me that he didn't touch the center..which isn't true. It says on the ticket that his employee wrote to "TIGHTEN & FIX LOOSE CENTER"
Michael also informed me that my ring has over 120 stones, & they are just ALL bound to fall out...Who says that?!?
I didn't understand his logic. I didn't even make it off of their property!
I was out of the store for 30 seconds when I saw that a diamond was missing from my ring. I would NEVER expect him to warranty some one else's work, and it was **never asked of him to do so.
When you have had something in your possession, & something happens to it, YES, I am going to hold YOU responsible.
How silly for me to want to walk out of a "jeweler" with my ring in 'like new' condition after having it "repaired." How insanely selfish of me!
I am pregnant, so I know I can be emotional. I kept calm, and watched my tone... I never once rose my voice, never swore, nor did I degrade his store. I didn't demand my money back, I just asked him to fix it.
It was obvious that the diamond fell out in his store!
No one else had even laid eyes on it for the last 10 days!
Michael told me that if I kept being "nasty" with him, he wasn't going to fix it...When no one was being nasty but him. You're refusing to fix something that you were responsible for, and I'm the nasty one?
Overwhelmed with his D-bag attitude, I started to cry, he stormed off into the back room with my ring...He just left me standing there, crying.
Reviews on other sites, there are a bunch of reviews that state how rude and abrasive he is....guess I'm not the only one who feels this way.
**My ring was repaired. THANKFULLY!
Unfortunately, the "welding" he did lasted only a few months..Not worth the money I paid.
It was the right thing for a business owner to do.
I don't understand why he had to argue with me about it.
Checking to see that the ring was in PROPER CONDITION before you called me to pick it up the first time, would have been smart..This situation could have been avoided that way.
He responded to this review, but he doesn't do it as himself. He does it as "Sadie M" He gives himself 5stars to boost the rating.
11/13/13 Thankfully, Yelp removed his fake review!
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