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| - As card carrying members of Station Casinos, we "won" a free buffet coupon that was only good for a four day period. We had stopped by the previous day and the line was so long, we turned around and walked out. I guess we weren't the only ones who got the free buffet. This time the line was much shorter, with only a few parties in front of us. After a few minutes, I realized the line was not moving. It stayed at a virtual stand still for a good fifteen minutes. No movement whatsoever. When we finally got close enough to the register to see what was going on, the cashier, Maria, was shuffling through what looked like stacks of receipts and coupons, ignoring the customers in line. Finally, another employee, Glenda, came to the register and told Maria she could ring some people up while Maria continued to look for whatever was so important that they were losing money and people were walking away. Maria declined and continued to stand right in front of the register, looking and looking and looking, all the while ignoring the customers in line. Glenda tells her again, "I can ring some people up while you look." Again, Maria declines and goes on about looking for the all important piece of paper. Throughout the entire ordeal, Maria did not once acknowledge the customers in line. Finally, she appears to be ready to ring us up. The Mrs. hands Maria the coupon, casino card and money. The Mrs. Also gives her our drink order, as adult beverages are not included. Maria then turns away and starts looking through papers again. Finally, Maria rings it up, but has forgotten the drinks and bonus points that come with the cards. Maria then comes at the Mrs. with attitude and tells her "you didn't order drinks." When we eventually made it to our seats, I asked to speak with a supervisor. Glenda showed up at our table. Yes, the same Glenda who told Maria she would ring people up, only to be ignored. Glenda apologized and acknowledge Maria's attitude and disregard for the customers, but stated she did not want to reprimand her in front of others. Glenda assured us she would address it.
You would think that a casino that claims to "love locals" would put a huge emphasis on customer service. I see absolutely no reason or excuse for Maria's attitude and poor customer service. The buffet was what you would expect and on par with what it normally rolls out. However, having it to do all over, I would forgo this experience and pay full price elsewhere. My time is worth much more than a free buffet and I definitely could have gone without the attitude and poor customer service. The fact that Glenda stopped by the table and took the time to listen to our complaint along with her assurance she would address it, saves this from being a one star review.
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