By far the best customer service I've experienced!! When I originally called to place an order I was informed the item was out of stock, Ted quickly responded and called the rep at Tacori and put a rush order to possibly receive the ring before Christmas. He didn't stop there, Ted sent me a complimentary set of earrings from Tacori to present to my girlfriend if the ring did not get to my house before Christmas. After all his efforts he was able to get the ring to me this morning (2 days before Christmas) Needless to say Ted and TQ diamonds went out of their way to make sure I was a satisfied customer. I will definitely be returning to do business with them! I would recommend their business to everyone, you will not be disappointed!