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  • My cousin and I went last night because we saw the commercial for the steak and crab legs for $15.99. We are from Boston and were unsure of the seafood in AZ but decided to try it anyway. The crab legs were dry and hard. I tried to eat them but just couldn't. The waitress was nice and polite. She removed the crab from our bill and offered a free dessert, which I politely refused because my stomach was turning. We got to the restaurant before 8pm and it closes at 9:30pm. It was almost empty and we were seated directly behind the hostess station. We were talking and laughing between ourselves when I heard the hostess talking to the bartender about how we were from Boston. I don't know why she felt the need to relay that info but I was a little insulted that she was talking about us. We tipped the waitress generously because it wasn't her fault that the crab was inedible. At 9:10pm, we went to use the restroom before we left. We were washing our hands before actually entering the stall because of the finger foods that we had eaten and before we could even use the restroom, the lights went out and it was complete darkness. My cousin started to panic and we were searching for the exit with our hands. When we got out of the restroom, the bus boy was laughing and the bar tender was looking down at his phone, trying not to laugh. I'm pretty sure that the lights were turned off purposely. My car was parked directly in front of the exit and when we got into my car, most of the staff were staring out at us. It felt like we were being punished for returning the food. I've never had such a rude, passively aggressive, unprofessional experience at any restaurant in my entire life. I will NEVER return to ANY Outback location EVER again!!!! I literally got sick when I got home and was truly disappointed!!!
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