If I could give this airline zero stars I would do that in a heartbeat. They upcharge you to bring a carry on item (a free service provided by nearly every airline provider) as well as charge you to check-in at the airport. They nickel and dime you at every potential turn which makes the stressful process of planning a trip even more grueling.
In an attempt to save $20 on check-in fees, I used their online check-in service which then brought me to a webpage where I could print off my tickets. As I am on vacation, and not near a printer, I saved the document hoping to print it later. However, when I later tried to print my boarding passes they would not come up (off the saved document or the original email). I was then thrown into a wormhole of awful customer service and waiting. I finally got my boarding passes.
It is absurd to me that an online check-in service that is meant to be easy and convenient could be so difficult to use. I flew American Airlines recently and the online check-in took no more than three minutes and digital boarding passes were sent straight to my phone.
Long story short, this airline is the worst I've ever flown and I haven't even stepped foot on the plane yet.