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  • We eat here as a family often and order from Metro Pizza at least one Friday a month... so we understand that they are super busy on Friday nights...and usually I don't complain but this past Friday was a joke. First of all I had to call 5 times because someone kept picking up and hanging up on me. When I finally got thru she took my order, repeated it to me, gave me my total and said it would be ready in 40 minutes... 40 minutes later my husband goes to pick up our order and they don't have it. There were two girls working the busy takeout area and they were like "maybe you called another location" and kind of brushed him off with a "sorry not my problem" vibe. Ummm we order from here often and there is only ONE location in Henderson...so no, I didn't call the wrong location. So I sent my husband a screen shot of when I called and they were like "yea that's our number, weird." No sense of concern to fix their mistake or get to the bottom of the issue. And funny thing the same exact thing happened to another woman in line and she just stormed out. For as much as we pay for a large pizza, we should get a little better service. Maybe send a confirmation text or email for phone orders? Clearly it's a common mistake if it happened to multiple people in an hour timeframe. We already wasted an hour waiting for dinner so we ended up just getting food somewhere else. Looks like we might have to find a new pizza place for our pizza nights!
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