This was my first time in and I went with a group of friends. We had reservations and there was really no wait (less than 5 minutes). The decor of the place is adorable and the stylists all seemed really nice. That being said, I think it was pretty hit or miss on their ability based on how people were walking out. Some people looked great and others, not so much.
I have long hair, on the thin side, but it holds a curl extremely well. I asked for the cosmo tai and ended up with long loose curls, but not a lot of volume. I really liked it...but as it fell throughout the rest of the night, I ended up with a mass of overly hairsprayed hair.
The biggest issue I had was that while blow drying my hair with a round brush, my stylist kept getting my hair stuck in the brush and tugging to get it out. I noticed another patron sitting across from me whose stylist was doing the same thing to her. The thing is, my normal stylist (who trims and colors and all that) could do this blow out in his sleep...with no tangles or stuck brushes.
About the hit or miss...half of the girls in our groups looked FANTASTIC and loved their styles, and half weren't that impressed. One even put her hair up after we left because she didn't like her ringlets.
I'd be willing to give it one more try...but I'm not sure if I will or not.