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  • I'm serious, anyone reading this thinking about going to this doctor's office, please reconsider. The office staff are some of the rudest and most incompetent people I have ever had the displeasure of dealing with. Down from 2 stars to 1. Ok, here goes. I have a new job, and don't go there anymore (thankfully), but am going in for surgery, and the doctor that is doing it requires medical records from 2 years back (I last saw them in April 2012). So I have been told in the past, oh, no problem, when you need us to, we will email the new doctor your records. So I am finally able to get started, got my approval from my family doctor (which only lasts a month) send over to the surgeon, and I called Desert Grove on Monday and left them a message about faxing me the form so I can fill it out and have the records emailed over. And I hear nothing, and don't receive the form faxed over as requested on their voice mail. So I call again yesterday. What do you know, their voice mail box for requesting medical records is full. So I call again today, and yes, you got it, it's still full. So I call back and was able to get a real person, and I told her the voice mail was full, and she says to me "let me find her" and transfers me over, you guessed it, to the same full mail box. At this point, I'm ready to pull my hair out. So I call back again and get some dumbass down there who tells me I can come down and pay them $35 for the records, but I can't get them to send MY medical records over to another doctor after I fill out a form for MY MEDICAL RECORDS. Seriously, I'm so pissed off right now, it's a good thing I can't go down there right now and it wouldn't be pretty. Don't go here, I'm serious. And if you have any questions, please feel free to send me a message over yelp. I wish I could picket them.
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