Eric replaced the hybrid battery on our 2005 Prius about a year ago. The triangle of death dash light came on recently, and we couldn't move the car. I thought the new hybrid battery might be the issue and emailed Eric when I got home that evening in a state of slight panic and frustration. He responded right away, and made arrangements to come to our house the next morning to assess the car. Long story short, the new hybrid battery was perfectly fine, and the issue was minor and unrelated. Eric had it fixed and up and running in short order. Prompt, courteous, professional, excellent communication and reasonable costs.