This PO's problem - poor oversight of employee quality performance. I live in their delivery area, and went as paperless as possible because important mail (bank and retirement account statements, bills, insurance and health care info, etc) was constantly mis-delivered. And neighbors' mail delivered to me. Over and over and over again -- I did get to meet the neighbors this way! Contacted USPS Customer Service, reported their problem, and suggested a QA program. Instead they asked me to do their job, requesting a detailed report for EVERY PIECE of mis-delivered mail. (A funny - their reply email also had the usual boilerplate about how important my privacy is to them -- hahahahaha). Wonder how many reports it would take. And I should complain by name about an individual carrier, who I'm sure will continue handling that same mail for months while it's investigated?! Tell you what -- how about you manage your workforce with a QC program, random inspections, instead of asking the customer to do it -- wouldn't take long for performance to improve. Remember the old USPS commercial about superiority of mail vs online account access because a refrigerator has never been hacked? Sure it has - USPS helped by sticking my bank statement on my neighbor's refrigerator. I trust an encrypted connection and encrypted hard drive a lot more. Important mail shut off permanently . . . problem solved . . . they can lose the junk mail all they want.