I was having some issues with my 2011 Focus. Computer problems, brake problems, serpentine belt was sliced by and exploding water pump... I took it into a local shop in Avondale twice, and both times (and $1,300 later) they told me that the problems were fixed.
Long story short, that was not the case. My co-worker lives in Buckeye and highly recommended Jones Ford to me. So I went on his recommendation and I am very glad I did!
Jones Ford went above and beyond every chance they had. The customer service is top notch! They updated me every half an hour on the status of my car. They provide a spacious lounge with complimentary coffee and bottles of water and cameras on the service floor so you can watch your car be serviced. They didn't try to take advantage of me because I am a woman (who happens to be well-informed about cars). They were kind, friendly, professional and outgoing.
In addition to the impeccable customer service, they do thorough and quality work. My car truly performs better now than the day I got it.
I will not take my business anywhere else for as long as I have a Ford. Tom Jones Ford has a great team and produces nothing short of excellence.