Sales end went well compared to other stores we shopped at. Donna, the sales associate was more interested in our comfort than how big of a sale she could make, unlike other stores. She took the time to explain comfort levels, mechanics of the mattresses, offered testing suggestions and hints regardless of the cost of the mattress being tested. Not one bit pushy and extremely patient. Great experience.
Wolud have given five stars, but did have issues with the delivery process. Was scheduled for next day delivery but that didn't transpire for yet unknown reasons. However, after talking to a District Manager, E. Nelson who guaranteed delivery for the next evening backing that up with a personal cell phone number if there was any problems, the mattress arrived on time the following day. I guess you could say, they do care about their customers, which now a days most companies don't.