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  • This BW is right off the 202, and close enough to the 60, so even though the hotel itself is in the middle of a field so to speak, it is an easy drive to good places to eat and/or shop. Ok, my main beef is those: as good- and as warm-looking the hotel was, lobby and room included, I went in being made to feel by the front desk staff as being unwelcomed there! First, I was standing around, leaning on my walker, for a few minutes, and I am sure one of the staff did see me walk in. But not a single staff member even greeted me with a "Welcome" and a "we'll be right with you, Ma'am" or something of that sort. When one of the two women did work with me, she did not smile, not even asked me how I was. And when I had to request that she change my room from a regular room on the 2nd floor, to an accessible room on the 1st room (I had thought it was obvious that since I was walking with a walker that I might need some special accommodations such as a walk-in shower, etc. Duh!)--she definitely looked Annoyed (and yeah, I capitalized that on purpose). As I noticed that there was a "no pets allowed" sign somewhere outside (I didn't bring my puppy on this trip), I remarked to the same woman how disappointed I was that BW seemed to be doing away with their open to pets policy! She said it is because "they stink up the rooms like hell". What? I was too stunned to retort with an equally snarky comment, but nevertheless, this particular comment really hit a nerve with me. I am going to write to the chairman of Best Western and express to them my great disappointment about this no-pet policy. Will I be back to this BW hotel? Only if I have to (if I am going to a conference and this is the only hotel that offered the best price). Disappointed in my overall experience with this hotel )-:
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