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  • I've been to Brazilian Steak Houses before, including a different location of Copacabana, so I knew what to expect. Lots of meat, until you feel like you're pregnant. My idea of a great meal. So man, was I disappointed when I didn't even get a chance to eat here. I walked in on a Saturday evening. I didn't make reservations, so I wasn't expecting to get a table right away. That's fair. But I wasn't expecting the wait times that they told me, either: an hour and a half. And it's not like I was with a big group, either. Just two people. To make matters worse, when I entered the restaurant, neither me, nor the person I was with were acknowledged by anyone. We had to get their attention. As if they had more important things to do than... their job. And finally, when I heard about the wait time, and told them politely that I was leaving, they said in an almost patronizing tone "OK" (the tone almost said "who needs you, anyway?"). No invitation to come back, no apology, no sympathy. They might want to train their staff in customer service 101.
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