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| - Saw bunch of reviews and read info on Palazzo's website and decided to give this new establishment a try....I try to stay at new hotels at least once to find out how much it is better/worse than the one I stayed at before...
with Palazzo, I have very mixed feelings and many disappointments.
I booked a Concierge Luxury Suite for 2 nites. It says on their website that you get all the extra service (seperate check-in/out, packing/unpacking service, the access to the concierge lounge for complimentary food/drinks and more), so I figured, at around $100/day more, I'd give it a shot....well...it's not exactly what I thought it would be...
First of all, I arrived at the hotel around 2:00am....took me about almost 7 hours to arrive from LA, traffic was really horrible...I called the hotel to let them know that I'm arriving late and asked the operator if I am still able to check in at the concierge lounge instead of the main lobby registration. She says 'oh of course, just tell the security guard at the elevator that you are a guest at the concierge suite and take the elevator to the 23rd floor and they'll check you right in' she says....I'm feeling pretty good at this point...BUT~~!!!! And here comes the 'BUT's....I get to the elevator to the suites and there is the security guard....I told him that I need to check in at the concierge lounge(My name was not even on the list of guests he had with him...hmmm...was that a sign of things to come?) but he told me to just go up to the 23rd floor to check-in...I'm like 'oh cool~' . Go up to the 23rd floor and guess what? The lounge is CLOSED! So I bring the luggage down to the casino level and walk past the security guard that the lounge is closed and he tells me that 'oh, you need to check in at the main lobby then'.....'o....k......why didn't you tell me that before I went up?'.....so i leave the luggage at the security desk and walk back to the main lobby across the casino floor....had to wait about 15~20 minutes in line before I could check in....I told the nice lady at the front desk that I actually made a very unnecessary trip up to the 23rd floor and back down because one of your security was not aware that the lounge was closed for check-in....and she says...
Front Desk lady: 'Oh, I apologize for that he should have known better to let you go up at this time'
Me: '............... oh....ok......'
Front Desk lady: 'I will make sure to inform the supervisor that this does not happen again'
Me: '......... oh.....ok.....'
Go up to my room....nice room...nothing too different from Venetian rooms. Just better and newer stuff to fill a room probably bigger than it needs to be for 2 people....3 o' clock in the morning.....geez....
About to fall asleep....now what is that noise? some kind of wind noise is just 'wooshing' thru the room....try to turn off the fan....still there....turn the fan back on, then turn in off....still there....ugh!!! wind was blowing in from the vents above the closet doors....i get 2 pillows to block the vent and it's now much quieter....ahhhhh.....time for some shut eye....I shall talk about this in the morning....too tired to even ask for new room at this point anyway....
Next morning...
I decided to give the concierge lounge a try. Wanted to arrange for a limo service from Palazzo to MGM for latter part of the day. Very helpful, execept the wait here is no better than waiting in the concierge desk in the main lobby....station for about 6 concierge staffs, only 2 are working and there are more guests waiting behind me now....finally another staff comes thru the door and my turn....finally....she's very nice and friendly...arranged for the limo service and now I'm feeling good....until....I bring up the wind blowing in from the vents.....the staff tells me...
Concierge Staff: oh that's just the air circulating throughout the hotel....and it is NOT blowing...if anything just a mild circulation....
Me: oh....uh.....so other rooms in this hotel have the same 'circulation'?
Concierge Staff: Yes.
Me: oh....uh.....ok then.....@#$@%#$@$!!!!!!
Day of check-out....can't check out using the TV for some reason....go down to the concierge floor to check-out....leave the bags with them to pick them up later at the bell desk. Come back later to pick up the bags and guess what....the bags were not at the bell desk and bell boy went to get them. 1 hour later, the bags finally reunite with the owners....sigh....
My trip at the Palazzo started with 'I apologize' and ended with more apologies....for a 5 star resort/hotel and the money I paid to stay there...I should have just stayed at the Wynn....
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