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  • Go here if you know what you want, but not if you're looking for a new product or advice/help. I got a friend recommendation to try Anastasia dip brow and was eager to try it bc I am so unhappy with my brows. I had to walk up and down the aisles looking for the product because no associate was around to ask. Finally found them and there's multiple shades to choose from, unfortunately 4 shades were missing from the samples, presumably due to theft. They were probably the most popular shades (medium brown, dark brown, chocolate brown). Chances were I was one of those shades so I tried to track down an associate to ask if new samples could be put out. Saw one walking towards the back, said I had a question, she hastily said she was with someone and would get back to me as she continued walking. Didn't even stop. Zero courtesy. Tracked down a 2nd one and same thing, she was with someone and would come find me when she was done. This is probably why you're missing samples, there's no one on the floor. So about 15 minutes after I walked in, I chose the best color from the samples available and purchased it. A week with it and I hate the color! It has a mousey brown/grey undertone that just doesn't work with my skin color. My fault but I managed to misplace the receipt and accidentally threw out the box so I couldn't return it. Called and explained my situation and they said without the box, they couldn't take it back. So I paid twenty-something dollars for a product that went straight to the trash. Went to Sephora at Town Square and my experience was completely opposite of this. Interacted with 3 associates during my visit, I had an associate apply different shades in a "mini makeover" and we determined the best color for me - it was awesome! This whole experience has put Sephora in a good light with me and Ulta not so much. I think I'll go to Sephora from now on.
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