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| - I have no idea how this hotel has so many 1-2 star reviews. I absolutely loved my time here. My project team moved to Cleveland and I stayed at this Westin with complete happiness and satisfaction.
The goods:
1) The rooms are elegant, simple, and have the heavenly beds.
2) The staff is very friendly, always met my needs including: correct billing, adding my green choice points, storing my luggage over the weekend, and upgrading me when available.
3) The concierge lounge is amazing. They serve charcuterie and crackers at night and complimentary wine and beer.
4) The hotel is located in a nice place downtown - beautiful view of the lake and close walk to East 4th and any sports stadiums.
5) The restaurant downstairs (Urban farmer) is amazing, albiet pricy and their is a Starbucks on site.
Places for improvement:
1) WiFi is very slow. That definitely is a bummer when it's late at night and you're trying to send a document to a coworker!
2) The concierge lounge people that work in the morning seem not as attentive. For example, it might be very crowded, but they ALWAYS ran out of coffee!
I really loved this hotel. It was a great experience, beautiful property, and nice staff.
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