My household has the TWC bundle which provides telephone, tv cable and Internet service. We have had few problems but we are so very impressed with the quick, courteous customer service. The option to leave a callback number makes waiting time so much less tedious. On the few occasions when we've had to have a service rep come to our home he arrived promptly and was able to eliminate the problem very quickly. I've heard friends talk about other providers and it's been negative. Chief among their complaints are that they never get to talk to a live person on the phone and that it takes more than 24 hrs to get a service person there. We are always quick to mention the great service we e had with TWC.