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| - This review is for the hotel itself, since I don't golf and cannot review the course.
I've stayed at several Shell properties over the years, including the Legacy on three separate occasions. The Legacy is without a doubt the lowest quality Shell property I've seen. Every time we've come to the Legacy, the guests in the adjoining rooms or the rooms above us have been rowdy and noisy. They are always large families who let their kids run amok at all hours of the night and have no concept of inside voices. We are not complainers, so I've always just tried to ignore the noise problem, but this last time, after we were forced to listen to a couple having sex in the bathroom next door to us on my tenth anniversary weekend with my husband (Labor Day 2016), I became extremely frustrated.
We recently stayed in a Residence Inn elsewhere in Phoenix, which was much better quality and much less costly. We had housekeeping every day for no additional fees, a free continental breakfast, and reliable Wi-Fi. The Legacy offers no housekeeping if your stay is four days or less, no continental breakfast (at least not that we were aware of), and spotty internet. Even more concerning was when I walked into the bathroom on the last night of our most recent stay and almost stepped on an Arizona Bark Scorpion. Fortunately the light from the alarm clock showed me the outline of the scorpion on the bath mat, and I jumped aside at the last moment.
I did complain to Shell Vacation Club shortly after we returned home, but the representative I talked to spoke with the manager of the Legacy and was told they would offer us no compensation of our points because we didn't complain while we were still checked into the hotel. My deepest regrets for not wanting to waste my tenth anniversary weekend arguing with a hotel manager about the quality of our stay. Not to mention, I nearly stepped barefoot on the most poisonous scorpion in North America in YOUR bathroom...you'd think an apology would be in order.
Overall, I'd steer clear of this Shell property. The Orange Tree in Scottsdale or even Starr Pass in Tucson are much better value for your points, and if you're not using points, then your money is better spent at a Residence Inn.
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