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| - Just got back from eating dinner tonight at Harold's. I would have to say this was the worst experience I have had at a restaurant ever. So bad that it has caused me to write a review, which I never do. I'm usually very easy going and it takes a lot to make me unhappy with a restaurant, and one has never caused me to want to write a review. I won't complain or dock them for the extremely long wait the entire night or that we never got our drinks refilled, they were very busy.
Through the Yelp app there was a 10% off coupon. I showed it to the waitress and she said she would have to take my phone and show it to the manager. I asked if that was necessary seeing how when our waitress left our table, it was a good 15 min before we ever saw her again and I didn't want my phone with her having who knows what happen to it. She said she would have the manager come look at the phone, I couldn't understand why her seeing it wasn't good enough? We sat and waited for at least 15 more min, still no manager. The waitress finally came back and asked again to take my phone. By this time I said fine, and prayed she would bring it back in one piece, which she did thankfully, 15 min later....
My major problem was how sneaky they were in charging us extra for all sides, including their suggested peppercorn style ($2.99 extra) on a steak. When we ordered the waitress said nothing about anything being extra and implied it all came with our meal, including rolls that we never got. They charged $1 extra for the baked potato which the menu said it came with the meal. I ordered tacos, and got charged $2 extra for the rice and beans on the side (which came in a tiny side bowl and tasted nasty). Overall we were charged $7 extra. When I approached the waitress, she said "It says it on the menu". We got a menu and turned out it did on the peppercorn and the rice and beans (in the tiniest print far from the item on the menu). Long story short the waitress kept backpedaling knowing she and the restaurant were wrong for doing this and they finally took the charges off. I can't imagine how much extra they make per table when a lot of people wouldn't have noticed or wouldn't wanted to deal with the long wait with the huge crowd. Shame on you Harold's Corral
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