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| - The manager of the location contacted me after hearing about our experience and said the service manager was out for the weekend, but would be calling on Monday.
The call from the service manager came, and he stated that there was a mix up and they did have the part, but that he didn't know why we weren't contacted. Turns out the info sheet we filled out was never added to the computer, so they were trying to contact a phone number we no longer have (from 3 years ago, we found this out when they gave us the paperwork after the service was done).
The service manager suggested we bring the car in in March, since thats when the oil change is due. Why would we do that? We purposely came in in January and had the part ordered. Also, the part controls the heat/ac/defroster, what reasonable person would say, oh no, thats ok, I'll just deal with this for a few more months??
They made an appointment for the next day, and setup a shuttle to pickup my partner to and from work while the car was being fixed. The warranty did cover it, we only had to pay a deductible (which is stipulated in the warranty, so no issue there). They apologized at the service department for the problems, and everything is fixed.
I appreciate that they took the time to call us after all of the problems, I hope I can later update this with a better rating if we need service again. They did better this time, I just wish they would have taken responsibility for all of the problems instead of just more "I don't know what happened".
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