I walked into this Verizon today and spent less than 30 minutes! That's a first at a Verizon store, and a pleasant surprise! I worked with Diego, who was terrific. Evidently Verizon is having lots of problems with their Samsung Note 8 because this the second time I'm not able to be heard on mine. Diego immediately ordered me a new phone, which makes me think this isn't the first time he's heard of issues with this particular phone. The problem is I have to wait for it to come in the mail and then go back into the store to have it set up. That's because it's been more than 14 days since the last time I had issues. Gee, Verizon, I would think you would take care of the issues in the store and save the time of your customers!