The bad:
1. Hotel is old and looks a bit worn out. -- I personally felt it had a good history because of the age. never mind!!
2. Breakfast was fine - I got what I wanted so no complaints here.
3. Paid parking - well.. in that heart of the city right in the middle of UPMC, you should expect it. -- so not complaining.
The good:
What the hotel lacks in the environment, they definitely make it up with service. Especially if you're a platinum member. I've been treated like God!! I received the best service I could ever imagine getting. Sherri (I think I got the name right) at the front desk is one exceptional associate. I would definitely visit the place again and recommend to anyone.