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  • I went to this particular McDonald's this morning around 8:15am. I ordered my meal, including the free coffee that comes on their app. Now, I've never used the app, so I really didn't know how it worked. I approached the window and the young guy gave my total price including the coffee. So I said, oh did you get the app? The mccafe is free on Mondays" He stated he didn't get it and he have to scan it before I pay (honest mistake), I told him I didn't know, so he had to call the manager "Lauren". He attempted to call her several times, before she comes back with the worse attitude!!! With such aggression, she asks him what the problem was, he explained stating I was unaware they had to scan on the app.. she proceeds to say " what is it she doesn't understand, IT'S AN APP!!" Now mind you, I'm sitting right there looking at her, while she's not addressing me at all!! She continues to be snappy with this poor guy, like it was his fault saying "NOW WHAT? WHAT DO YOU WANT ME TO DO?" He told her that he needed to delete the coffee so he could refund the money.. then she snaps again, "WHERE'S THE RECEIPT?" She then TAKES it, correct the order and forcibly hands the receipt back and storms away!! I apologized to the worker because I didn't know it would've been that serious. It was my fault, and I felt bad.. but the level of customer service and unprofessional behavior on "LAUREN" part was unnecessary!!
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