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  • I have been to several Men's Warehouse stores with my husband so he could rent a tux for various weddings. This is by far the WORST store I have ever been to. Customer service is awful. There were about 5 associates on the floor chatting it up when we arrived and when we were finally acknowledged (because we said something, due to a lack of attention), we were told we would have to make an appointment and come back another time. When we commented that no one was in the store, so could we just take care of this now, we got a big eye roll and an "okay." Let me just clarify that we spent approximately 40 minutes in the store and no one else came in for assistance. This leads me to believe they had no big rush coming, so there was no reason why we couldn't be helped in the first place. Then we were lied to at least three times. First, about the price of a child's tux (I discovered this lie, because I called their corporate number to verify the price because it made no sense). Second, when our groomsmen went in to pick up their tuxes, they were emphatically told that sleeves on the jacket should end about an inch above your wrist when your arms are down at your side. Umm, we didn't order tuxes for a Pee Wee Herman inspired wedding. Lastly, when I asked to speak with the manager, I was told she had left for the day. When I called corporate, and told them what was said (during the same conversation about the child's tux), they checked the time the manager checked out. Of course, I wasn't given any confidential info, but I was told that the manager did not check out of that store until 7 that evening. We were there around 4 pm. When I finally spoke to the manager, she had an excuse for everything and was extremely flippant with me on the phone as well as in person. Bottom line: If you want to add a big headache to your day, and even your event, this is the place to go!
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