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  • My husband, daughter and I ate brunch here today. We chose this place today because my husband and I went there last year for his birthday and enjoyed the experience so much so that we decided to go back this year. Well, we were extremely disappointed to say the least. We ordered the crab cakes as an appetizer, it was bland. But, we had still had hope. We ordered our entrees. My husband asked for scrambled eggs with feta cheese. When the food arrived, he realized there was no cheese added, let alone feta cheese. We told our waitress, she said "oh that was supposed to have cheese?, Ok, I'll be right back". I assumed she was getting him a new plate of scrambled eggs with the feta cheese. No, that is not what happened. She came back with a cup of feta and sat it on the table and walked off. We looked at each other in disbelief. I lost my appetite. Then my daughter stopped eating because she simply didn't like her eggs. When the waitress came back to the table, I picked up the cup and and asked her, "What is my husband supposed to do with this?" She looked like a deer caught in headlights. "Well what do you mean", she said. I said, " Is he suppose to sprinkle it on top of his eggs?" I'm confused". She quickly stated, " I'll get my manager". The manger came, but honestly, it was a waste of time. He asked what happened, I told him, he asked my husband if he wanted a new plate of eggs scrambled, my husband said no, he apologized, left. Service 101: it's always HOW you treat your customers that makes the difference. Another waitress who just happened to be clearing our plates apologized profusely, engaged with us and was extremely pleasant. Had our waitress taken the time to engage and apologize (which she never did), offer another plate of eggs and/or comp the eggs, there would have been no need for a manager. I had never even asked for one. Both the manager and waitress were HORRIBLE. I'm extremely disappointed, as we were looking forward to a nice time. S/N: On our way out, we saw the waiter we had the first time we went. He told us to ask for him next time. His name is Sam. He gave us some of the best service we had ever had, if we ever decide to go back.
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