Im actually giving it one more star than i intentioned cuz the burgers were good. The customer service is a no no. Ive always passed by it while i was here and really wanted to try it, and my husband never likes to wait for this kind of stuff but he easily said okay since i really wanted to try. Hellz kitchen burgr and the sweet potato fries were good. I think we could've gotten the fries while we were waiting for the food to arrive... 35 mins for a burger? I understand that it was christmas but its always packed there. We waited in line for about 45 mins and food 40 mins... I even had to ask after 30mins if we could get our fries first but he just snapped "its christmas, its busy, so you need to wait and ill check on your order" and gave me they eye roll and left. He was literally on hands and feet to the table right next to us... And I dont mean to bring out the racist card.. He's caucasian, table next to us the same.., we are asian. Wtf. Well thats ok, i just wont be going back for a second time, had my experience and now im done! :)