| rev:text
| - I have not left a dining establishment as upset as I was when I left Pearl. The experience I had as absolutely horrible. I am not one to make a big deal about nothing and I, more often than not, give people the benefit of the doubt, but I can honestly say I was shocked and EXTREMELY furious after my visit.
I bought a localdines certificate to go to Pearl and have been dying to try the place out. They have a great menu and it is in a fun location. The terms on the localdine clearly state that it is ONLY VALID MON-THURS. We went on Tuesday at 7pm, sat down, I pulled out the coupon and was promptly told by the bartender "we dont accept those on tuesdays" then he walked off. Let me also clarify that while it was 7pm it was not crowded or busy. There was NO ONE else sitting at the bar with us.
I waited for him to come back so I could show him that it clearly says on there that it is Valid ONLY MON-THURS. He then notified me that it was in fact NOT valid on Tues or Thurs because they have specials. I explained to him that we drove more than 30 minutes to get there and we could order off the main menu and not get any of the specials if that would be ok....He said it was out of his hands and he couldnt do anything and walked off. A female server chimed in that "there's nothing we can do to help you, its just how it is" then she also just walked away. ARE YOU KIDDING ME?? Not a SINGLE person was willing to talk to us and explain things or give us 2 minutes of their time.
The customer service was absolutely ridiculous. I have NEVER been treated so rudely in a situation that I clearly had a right for clarification. Today 10/5/2011 I see that Localdines is featuring Pearl with the SAME coupon that clearly states VALID ONLY MON-THURS.
Needless to say, I am making it a point to write a very appropriately rude review about this place. The menu looks amazing, many people have written reviews about the great food....I however, never had a chance to try the food because I couldnt get past the servers who made us feel like we weren't worth their time. Save yourself the snotty Scottsdale attitude and go to Ra, Stingray, Sapporo or Sushi Brokers....they will not only serve you good sushi, they will also be polite.
|