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| - AT&T Just continues to suck.
They recently tricked my wife into opting for the Next plan, because it would "save us money". Surprise Surprise, my monthly bill is the same as it was before, no money saved. That was thanks to Adian, or Adrian, the bald guy that looks like Jaime the Mythbuster guy. This guy later pushed the upsell so hard that I walked away and started talking to another rep in the store.
Today, after checking out upgrade options on the website, I took my daughter in for an upgraded phone. Should have cost me 99c plus a $40 upgrade fee(wat!). This time I ran into Earl, who proceeded to explain in such obscure terms about why I could not do what the website said, and instead had to pay $75 early upgrade, adn pay off my wifes phone, or join the next program, and.....I apologized to my daughter and walked out. Went home and got on the website, and easily ordered the phone she wanted for the 99c plus $40, and called it done.
Screw you Earl.
Craig
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