Our family has used them twice now. And I was pleasantly surprised both times. We've had Dawn as our photographer both times, we actually requested her the second time. She is amazing. Everyone there is great about keeping our little one smiling and getting some great shots. Also you get a lot for your money. And the shots are a little more creative then they would be at Sears, Penny's or something similar. I would absolutely recommend this place to anyone.
You can see some of the photos in my profile by the way.