I was at a convention in Phoenix and stayed the Scottsdale Plaza Resort for about 5 days... My husband and I stopped in at the bar of the Remington's Restaurant to listen to music one evening. We stood around to be seated for about 15 min and never could get the waitress to acknowledge us. there were a couple of empty tables so we finally seated ourselves at one of the tables. Many of the guests that were there were getting ready to leave. We waited to get drinks for about an hour. She kept coming past us bringing bills to other tables around us and then she would disappear for 10 min. (it wasn't busy at all!!) I would notice her sitting by the entrance to the restaurant entrance when she wasn't bringing bills to other guests that were leaving. My husband finally went to the bar to order our drinks at which point she comes over to us to apologize for being so "busy". She asked if she could bring us water, I said yes, we would like to have water. A couple of minutes later, I saw here sitting at the restaurant entrance.. never got our water. My husband and I travel frequently and we eat out a fair amount, and I honestly have never experienced such terrible service.