About: http://data.yelp.com/Review/id/mfQrzYPELtRA2YCre9Sb1w     Goto   Sponge   NotDistinct   Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

AttributesValues
type
dateCreated
itemReviewed
http://www.openvoc.eu/poi#funnyReviews
rev:rating
http://www.openvoc.eu/poi#usefulReviews
rev:text
  • This review is specifically for Linda in the home warranty department as well as her manager, Alex Horwood the customer service manager. When the new home was built in the lot next to our home, the landscapers damaged the water line which resulted in a leak and a very high water bill. Linda was very slow to respond to our requests for reimbursement. I had to follow up with her on a few occasions. When the request was approved she stated that it would be mailed out by the end of the following week. Two days later I reached out to her to request that the check be mailed to our home versus the rental property where the leak occurred. Linda responded that the check had already been mailed. I was confused at how the timeline advanced from the check being mailed out by "the end of next week" to it being mailed within two days. Despite this, I accepted her answer. I knew that I had a mail forwarding in place and I would receive the check. I allowed a week to pass and I began to follow up. I attempted to call Linda and I also left a number of messages. I never received a call back from Linda. In my continued follow up on the payment I interacted with Alex Horwood who did not display a level of professionalism in my opinion. At one point in our conversation as I tactfully challenged his responses, I perceived that he raised his voice and simply stated, "there is nothing I can do for you". This is not the type of response you would expect from a Customer Service Manager being that the word Customer Service is in his job title. We ended up finally getting the reimbursement. When I received the check, the envelope was postmarked two days after I had that tense interaction with Alex Horwood. I was not pleased with the way this whole situation was handled, the time it took to get resolved, and the discourteous interaction with the Alex Horwood.
http://www.openvoc.eu/poi#coolReviews
rev:reviewer
Faceted Search & Find service v1.16.115 as of Sep 26 2023


Alternative Linked Data Documents: ODE     Content Formats:   [cxml] [csv]     RDF   [text] [turtle] [ld+json] [rdf+json] [rdf+xml]     ODATA   [atom+xml] [odata+json]     Microdata   [microdata+json] [html]    About   
This material is Open Knowledge   W3C Semantic Web Technology [RDF Data] Valid XHTML + RDFa
OpenLink Virtuoso version 07.20.3238 as of Sep 26 2023, on Linux (x86_64-generic_glibc25-linux-gnu), Single-Server Edition (252 GB total memory, 136 GB memory in use)
Data on this page belongs to its respective rights holders.
Virtuoso Faceted Browser Copyright © 2009-2026 OpenLink Software