This place was an absolute nightmare from the start. I wish I would have listened to the review that warned to stay away but I thought with one bad review, I would still give her a chance. I went in there without a budget and we discussed for several hours exactly what I wanted and SHE gave me a verbal cost according to what we discussed. I paid a down payment but was only given a receipt showing down payment. I asked her for a estimate listing specifics and a quote with the final price. I never received either- she doesn't provide contracts, only a receipt confirms payment and lists raw materials. After downsizing the quantity from the original 50 to 40 invitations and having to fight to have them done as we discussed initially, we STILL ended paying way over what she said. If this is an issue with so many people, she should save herself the grief and provide estimates and contracts. My stress levels went through the roof having to work with Barb and her disorganized, unprofessional business. She should focus on organization, clarity and professionalism instead of gossiping about customers and talking about herself. She can respond to this and make false accusations, blaming the customer yet again, or she take accountability and fix the problems in her business.