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  • I went to Walmart because I was doing a little diy home improvement - I was painting my dresser. After looking up online all the supplies that I would need, I head to Walmart with my list. I head back to paint/hardware section of Walmart. I see that someone at the paint desk is being helped. So I decide to gather up all of the other supplies that I will need. I go around and find everything I will need. Head over to the paint samples and find the perfect color. I walk up to the desk and I see an employee walk up to the computer that is there - I ask her if she can call someone to help me. She is too busy clocking out. Then she walks over and sees down the aisle and gets the attention of another associate. Meanwhile, after he finishes with that customer, he is walking towards me but is stopped by another customer and helps her. By the time he finally comes over to me, he says "time for me to go" and again clocks out right in front of me. Luckily another employee was walking over at the same time who decided to help me. The first two employees were too busy thinking they were "done". I don't know what store tells employees to clock out when a customer is standing there talking to them. I tell the employee who finally helped me the paint that I wanted - the color, the brand, the finish of the paint, the size - EVERYTHING! He says okay and walks over to the aisle. I look at the computer, see what I need (light base 1) and after realizing it's taking him WAY TOO LONG in that aisle I walk over to find him looking at the WRONG brand, size, and finish. I asked for a quart - why are you looking at gallons of paint??? Luckily I have painted enough and smart enough to know what I needed. He said he doesn't usually work the paint section and was glad that i knew what I needed. I was glad I knew too, but who knows what I would have ended up with if neither of us knew what we were doing. I was also thankful that he helped me since the first two employees felt that they were "done" for the day despite the fact that I was standing in front of them asking them for help/service. Whoever manages this Walmart needs to train employees better, especially if you are going to have a paint section. Next time I will just go to a home improvement store where the staff is trained and won't clock out and walk away from you.
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