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  • AZ Hiking Shack did not adequately stand behind their product, in my view. I bought a backpack at the AZ Hiking shack and the pack messed with my back really badly, causing me to have to go to a physical therapist, it seems, for months of therapy. Early on in this re-healing, I went to take the pack back to get a refund. They would not stand behind the product and give me a full refund. The pack was in great shape. I had cleaned it by using a dry terry cloth to take off a little dust, and visually, I could not tell it had been used. I brought all the tag material that came with the pack too. I had spent $269.00 plus tax for the pack and all they would give me is $100.00. I could not believe this! I appealed to the owner and he upped it to $125.00. I told him this was outrageous, that REI or Summit Hut would stand behind their products, and that I would have expected them to also. I would never shop there again, with this poor service.
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