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  • American Airlines people are so rude! I got here early, approached an AA attendant to see if I can catch an earlier flight and she immediately, without letting me ask my question, tells me I have to check-in at the kiosk. Ok. Thanks for the nonsense advise that I didn't need. I checked in online, last night. So I proceed with asking her my question. I start with "I'm very early for my flight.." she cuts me off and keeps repeating the same thing, Only, even more rude than the first time. When she's done, I proceed to tell her that I want to see if there's an earlier flight. She again tells me to check on the kiosk. Okay. Sure. I do. Kiosk tells me I need to see an agent. This lady won't let me, she tells me the agent is going to tell me there are no flights I better hurry to my gate. Amazing. So rude, so not helpful. Airlines really need to change their customer service culture. This is unacceptable.
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