Another five star review.
I am currently out of town for work and my 17 year old son decided last night was a good time to get into some horseplay with his buddy. Of course he wound up with a tooth broken in half. Excellent timing.
Fast forward 12 hours, I called and begged this previously-unknown dentist to see my son on a moment's notice -- and "oh yeah doc, I am out of town and have no way to get the kid money or credit cards." They were booked tight but managed to wedge my kid in anyway. Bravo for the humanity.
Because my son is a minor and I was hundreds of miles away, they worked with me to pay the bill and sign docs electronically. Then the doc called me, not once but twice, to break down what was happening and then the final outcome. He explained it all very clearly and then invited me to call him if I ever have any questions. What? Groovy.
My son felt comfortable and said he really likes him. He fixed the tooth and was extremely fair on his charges. I was prepared (emotionally if not financially) to drop a couple thousand into my son's mouth over the phone. But the doctor didn't take advantage of the situation and looked for the least invasive and inexpensive options with a wait-and-see attitude about what we may have to do in the future. I appreciated that and it made me trust him. In the end, it was a very inexpensive procedure. He warned me it could go bigger later, but we can wait and see and hope for the best.
Dealing with this today and finding a new doctor who we can trust was a huge relief. I believe I have fallen in love with this doctor -- in an "I love the dentist I've never met" kind of way.
Grateful. Grateful. Grateful. Thanks Doc.