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| - We had an absolutely lousy dining experience there on Friday night. The service was terrible. We arrived at 7:30. The place was never more than half full, so it was perplexing that we had to wait forever for our drinks. And by "forever" I mean our first course arrived before the drinks did. My kingdom for a glass of water!
The soup in no way resembled Lobster Bisque other than there was some flavorless fish in the center of the bowl. It would be better named "Luke Warm Pumpkin Soup". Except ours was cold.
When our drinks finally did arrive a la one of the bartenders because our waitress was still MIA, one of our drinks was wrong. Mind you, we ordered a beer, a diet coke, some water and a margarita. Hint: Margarita's don't contain sweet vermouth. We waited and waited for our server to reappear to fix the situation, but rather than dry up and die, my friend went to the bar to get the correct drink. Two of the bartenders argued with her that it was the right drink. Seriously. They argued over a drink. Thankfully, the head bartender stepped in, saw immediately that the drink was wrong and fixed it. She was the only person in a room full of servers, bartenders, managers, owners and investors who knew how to do her job.
Next, the main course. Which arrived ONE HOUR after we finished our soup. ONE. HOUR. In a restaurant that was by this time, 1/4 full. The child sitting at the bar got his food though.
The food was actually quite good. That's why they got even one star. Everyone was happy with what they ordered. Except that we still had no waitress. We just kept stopping different waiters/waitresses to ask for refills on water, and additional rounds of drinks. All while staring at a minimum of 3 managers on duty including the GM. Hint for the many managers on duty: When you see a table of diners with empty glasses repeatedly looking around and finally flagging down different servers or heading to the bar to get water; you might want to make sure their waitress pays them some attention.
We waited and waited and waited for decent service. It never came. We watched three employees stand there talking to two men at the end of the bar all night though. So we knew there were actually employees on staff. They just didn't care about our table. When she finally showed up with the check, she pointed out all of the service fails on her part and hoped we'd come back sometime.
We did have a manager shout across the dining room as we left to "have a good night". Does that count as a table visit?
I can't recommend this place and don't believe they'll be in business 6 months from now based on our experience.
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