Not sure why the reviews are so low but my experience at this Macy's was beyond expectations! Jennifer at the INC department and Cheyenne in woman's fashion are over the top helpful! They went out of their way in all the holiday madness to help all my mess Christmas shopping. Yes, I did encounter maybe one worker who wasn't thrilled to be there (Juniors Dept) but they all did the best they could with excellent customer service. My advice if you really want in and out- Check out in the shoe section, they get commission and will get you in and out as fast as possible. If not, these girls In woman's fashion work at their best and it truly shows! Remember people: this is a new store and the holiday season. Take a deep breath, smile and you will be amazed at how you will be treated! Kudos woman's fashion!