| rev:text
| - My husband and I went to Bakn yesterday and had a terrible experience.
First, the woman seating people (who turned out to be the manager) attempted to seat my husband, our 6-month-old, and me at a tall cafe table intended for 2 people. While my daughter would be sitting on our laps, this tiny table left no room for us to move plates away from her or anywhere to set the diaper bag. I was met with attitude when I asked for a regular table.
When we were seated at a normal table, our waitress took our order. I got a BLT with fries and my husband got a bacon omelette with fruit salad.
Over 25 minutes later, our food still hadn't arrived.
A young man who was cleaning tables must've noticed my face and came over to ask if we needed anything; we explained that our food was taking forever. He said it was very busy and that things were not going well; he said that the owner is normally very involved but that he was away at this time. He said we could contact the owner with our concerns. He promised to get our waitress and to do what he could. It would turn out that this was the best customer service we'd receive.
Our waitress came over several minutes later and asked what the problem was. We again told her that our food was taking exceptionally long. She then asked us what she was supposed to do about it. She told us it was very busy. When I again expressed my frustration, she told us yelling at her wasn't going to do any good.
Then the manager came over. She told us to look around; it was clearly very busy. I told her I'd been in busy restaurants before; was I supposed to be impressed? She then repeated that they were busy and asked what she was supposed to do about it. I explained that the table next to us had received their food, eaten it, placed a to go order, received that, and paid, all while we were waiting for our food - over 30 minutes at that point. She raised her voice at me, again asking what I wanted her to do about it. I told her I'd be contacting the owner as well as posting an honest review on Yelp. She then informed me I was "being mean" and stormed off. I sat there in disbelief for a moment, then began gathering up my daughter's belongings with the intention of leaving. As I was standing up, our waitress walked over with two plates and snarkily asked "Do you even still want these?"
Well, it had been 35 minutes, and we were hungry. So we sat down and ate. The food was alright - certainly not worth the long wait that we had. The fruit salad was just pineapple and grapes, and the BLT (which was supposed to have special bacon mayo of some kind) just had plain mayo.
At some point during our meal, the waitress and manager both came over to tell us our bill had been taken care of and not to worry about it. We did not leave a tip.
The best (sarcasm) part was after I took the baby out to the car to feed her. The manager/hostess made an incredibly rude remark to my husband about me.
I will not go back. Comedically bad service plus mediocre food? No thanks.
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