I love bmiyan kabobs, I have been in all bmiyan kabobs in GTA.. Never had any problem with food but I have to admit my last visit which was tonight.. I experienced McDonalds kind of service...bad customer service lack of professionalism.
I ordered my food for 2, after a I paid the cashier Asked me to have a sit and she will let me know when my food is ready!!! For last 9 years been to bamiyan was first time been asked to have a sit...!!! Anyway after 15 minute I got my food and again the cashier asked me to have a sit and they will bring the bread,,, after I started eating my food ..10 minutes later my wife went back to her and asked her about bread she replied ; sorry, our bread maker is just to slow today and we can't. Do nothing about it.... But the bread will be ready in 5. Minutes. My wife came back to the table and she said bread will be ready in 5 minutes. 10 min past,I just couldn't hold my frustrations Amy more I went back to the cashier and I asked her the following
Did I paid my food in full $ amount? She said Yes,
So how dose it feels to order a hamburger without the bread? She said you right it is unacceptable.
After I finished my food, she came with 2 pcs of bread in a bascket and she said; we are sorry and she left. This is not all wait.
She came back and she added on more bread and she said this is for free.....!!!!!!
That was the end for me.... Lack of communication and customer service.
That was my thanksgiving dinner story.