I went in to Big O Tires on Sunday to replace a tire. I was greeted promptly, and told that they did not have the tire I needed in stock. They also said they would order it and give me a call tomorrow (Monday) to let me know when to come in. It is now Tuesday- I hadn't heard anything, so I called back. The employee who answered the call knew nothing about it, nor had anything been ordered. He insisted that he would find out and call back, but did not even take my name or number. I am completely disgusted with the service and have now ordered my tire through Sears.