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  • Before today 06/18/2014 I was always greeted by a service rep right away and treated with respect.. but I guess not anymore. After I pulled my car in and got out, only the the guy putting the protective matting on was nice, he said that a rep will be right with me. I waited patiently but I was just ignored..no hi hello nothing. I watched as other people after me was helped while I just stood there looking like a lost puppy. I finally went inside, trying to get the attention of a service rep...but they all just walked past me, avoiding eye contact. Nobody even acknowledged my presence. I finally went up to a lady with no one at her desk who said she was busy. And just told me flat out it was going to be 2-3 hours wait.. she didn't even ask what I needed done! I was getting frustrated already and started to walk out... I was already yelling on the phone talking to my husband when this guy finally walked up to me and said did you need service? I said yes, I have been waiting here and I was ignored I need someone to help me please. And he said well you should've come inside.. I saw you talking to the lady and you just walked out... ok so it's my fault now. He was at most civil to me. No great customer service there still.. didn't even bother telling me his name.. after my car was done he pretty much just sped through the technical babble, I told him I had a 15% off coupon , he said ok I will take off $10 which is not even 15% of a $100 bill.. he put some other guys name as my service advisor.. he probably new I was gonna write this scathing review.. overall this experience was just frustrating, especially when there are no other toyota service centers close to this area...it's like we really don't have a choice. I am just mostly disappointed because it was not like this before... maybe I was just spoiled.. or maybe toyota is trying to tell us that they really don't give a cap about their customers anymore...
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