I've lived in this city for a long time, and seen a lot. The cut here is always great, and you'll look sharp. You however need to be specific in what it is that you want, otherwise you'll get that generic cut. I find their pace just right / I hate sitting in a chair for longer than it needs to be. I can't speak to the hot towel service to which some have commented in the below, but I see a many of repeat customers.