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  • After using Empire Today in two homes in two different states and having great results, our hopes were high, and we were happy to use Empire again at our home in Arizona. We were having carpet removed, and having Mohawk laminate installed in the family room and hallway. From our very first cancelled sales appointment, we should have known... I specifically took off work 2 hours early on the date of our sales appointment only to have the lady cancel. I wasn't able to be at the 2'nd rescheduled appointment because I couldn't take off work early a 2'nd time. Our installation was scheduled for a Saturday. We received a confirmation call on Friday. Saturday morning, we got a cancellation call. As this was the week before Thanksgiving, they installers actually came out on a Sunday. A few months later, we began noticing areas of the floor where the seams were becoming more visible and the floor was actually buckling in several areas. We called Empire, and again, after 2 cancelled appointments, we finally had someone out to inspect. She followed this up with a 2'nd inspection, supposedly by their lead installation team. They removed a section of baseboard, took a lot of photos and determined that the crew who initially installed the laminate had done so incorrectly. They were recommending complete and total replacement at no cost to us. This was confirmed by the Installation Manager. We have now just gone through our 2'nd cancelled installation appointment after clearing our calendar twice for the re-installation! We have had different excuses bright and early on the mornings of our scheduled installations 2 weeks in a row. I am both disappointed and disillusioned with the lack of service we are receiving. I want my floor replaced, but at this juncture, I also want the money I paid into this to be refunded. We have gone through a ridiculous amount of scheduling issues and flimsy excuses, with absolutely no solution. The floor if awful! Buyer beware; at this point I'm contacting the Better Business Bureau...#EMPIRENOMORE!
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